Good to know

Answers before you book.

Here are the details people ask about most. If your home or schedule needs something different, tell us before booking so we can check what is possible.

Choosing a service

Should I choose Standard or Deep Cleaning?

Standard works for a maintained home that needs routine care. Choose Deep for a first visit, noticeable buildup or a more detailed reset. If the condition is beyond a typical deep clean, contact us with photos first.

What is included?

The Services page has a room-by-room checklist. Inside appliances, cabinets, interior windows, laundry and walls are optional add-ons unless you select them and we confirm the scope.

Can you clean a home larger than 3 bedrooms and 2 bathrooms?

Our current online residential options go up to 3 bedrooms and 2 bathrooms. Tell us about a larger property through the quote form; we will say whether it fits our capacity.

Before the visit

Why might you request photos?

Current photos help us assess buildup and access, reserve enough time and decide whether the service is within our scope. They also help avoid surprises at arrival.

Do I need to provide supplies?

We bring the core cleaning products and tools for the agreed service. Let us know about allergies, sensitivities or surfaces that require special care before the appointment.

What if the property is in very poor condition?

Please describe heavy buildup, excessive clutter, pet issues or other unusual conditions before booking. We do not currently offer hoarding cleanup, active pest cleanup, mold or biohazard work, waste removal, or post-construction debris cleanup. A visit may be adjusted, paused or declined if the condition differs substantially from the description.

Booking and pricing

Are the prices on the website final?

The published figures are starting prices for generally maintainable homes of the listed sizes, before add-ons. Your selected options appear in the booking form. Extra work or a significantly different property condition must be discussed before service.

How do I book a move-in/out, rental turnover or office clean?

Use the quote form. Include the property ZIP code, size, current condition, photos, desired tasks and date. We will review whether we can accommodate the request and agree on a scope and price.

Do you serve all of Palm Beach and Broward County?

Palm Beach County is our primary area, with select Broward locations considered. Share your ZIP code to confirm travel and availability.

Where can I ask about rescheduling or an existing appointment?

Use the contact details below and include the name and date on your booking so we can look up the appointment and confirm the applicable booking terms.

Still have a question?

Call or text 561-317-0637, or email hello@brightstaycleaning.com. For a specialty job, include the property details in the quote form.

Brightstay Cleaning

Let’s find the right fit.

Book an eligible residential clean online, or tell us about a move, guest rental or small office for a custom quote.

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